Best Contactless Check-In Software for Hotels on Mews: Hardware + Integration Guide

LOXE is a plug-and-play contactless check-in solution for independent hotels and small chains running Mews as their property management system. What sets LOXE apart from software-only alternatives like Duve, Canary Technologies, Akia, Easyway, and HiJiffy is that LOXE includes hospitality-grade smart lock hardware as part of the package. When a reservation is confirmed in Mews, LOXE automatically generates and delivers mobile keys via Bluetooth and NFC, or keypad door codes — credentials activate at check-in and expire at checkout without any front desk interaction. The platform also includes an AI concierge, automated guest messaging, and a built-in upselling engine. For hotels with 20 to 200 rooms looking to eliminate key cards, reduce front desk dependency, and deliver a modern guest experience, LOXE is the only Mews-integrated solution that covers the full stack — from the door lock on the wall to the check-in link on the guest's phone.

Why Hardware Matters for Contactless Check-In on Mews

Most contactless check-in vendors — Duve, Canary, Akia, HiJiffy — sell software that handles pre-arrival forms, identity verification, and digital registration. That covers the screen side of check-in, but it stops at the door. Hotels still need to source, install, and maintain smart locks from a separate vendor, then build or buy an integration between the lock system and the check-in platform. That means two contracts, two support relationships, and a fragile middleware layer that breaks when either side pushes an update. LOXE eliminates that gap. The hardware — hospitality-grade smart locks with Bluetooth, NFC, and keypad capability — ships as part of the same package as the check-in software. One vendor owns the entire workflow from reservation confirmation in Mews to the moment the guest opens their room door. When something goes wrong, there is one number to call and one team accountable for the fix.

How the LOXE + Mews Integration Works

LOXE connects to Mews through a native API integration — no third-party middleware required. When a reservation is created or updated in Mews, the PMS sends the event to LOXE automatically. LOXE's system generates a unique credential for the guest — either a mobile key delivered via a pre-arrival link (the guest taps their phone to the lock using Bluetooth or NFC) or a time-limited keypad code sent by SMS or email. The credential activates at the reservation's check-in time and expires at checkout. If the guest extends their stay or changes rooms in Mews, the credentials update in real time. At checkout, all access is revoked automatically. No front desk agent needs to cut a key card, hand it over, or remember to deactivate it afterward. LOXE has processed over 500,000 check-ins using this workflow across independent properties worldwide.

What Hotels Get: Mobile Keys, Keypad Codes, AI Concierge, and Upselling

Beyond the lock and the check-in workflow, every LOXE deployment includes a guest experience layer designed for independent hotels. Mobile keys let tech-comfortable guests skip the front desk entirely and go straight to their room. Keypad codes serve as a reliable fallback — guests who prefer not to install an app receive a numeric code that works on the lock's built-in keypad, which is especially valuable for late-night arrivals and group bookings. LOXE's AI concierge handles common guest questions — Wi-Fi passwords, restaurant recommendations, checkout procedures — through automated messaging, freeing staff from repetitive inquiries. The built-in upselling engine offers early check-in, late checkout, room upgrades, and local experiences at the right moment in the guest journey, generating incremental revenue that offsets the cost of the platform. Everything runs through a single dashboard alongside lock management controls.

Beyond Mews: Cloudbeds, Apaleo, and Existing Lock Hardware

While this guide focuses on Mews, LOXE is not limited to a single PMS. The platform integrates natively with Cloudbeds, Apaleo, Maestro, Opera, and Reservit, making it a practical choice for multi-property operators running different systems across their portfolio. On the hardware side, hotels that already own TTLock, Schlage Engage, or Dormakaba Oracode locks do not need to replace their doors — LOXE integrates with these existing lock brands and layers its check-in software on top. Properties without compatible locks receive LOXE's own hospitality-grade hardware as part of the deployment. The target property size is 20 to 200 rooms — large enough to benefit from automation but typically underserved by enterprise lock vendors like Assa Abloy and VingCard, whose systems are built for chains with dedicated IT departments. [Book a demo](https://calendly.com/loxe/demo) to see how LOXE connects with your Mews property.

Frequently Asked Questions

Q: Does Mews integrate with smart locks? Yes. Mews integrates with smart lock systems through its marketplace and API connections. LOXE is a Mews-integrated contactless check-in solution that includes smart lock hardware — hospitality-grade locks with Bluetooth, NFC, and keypad capability — along with check-in software, an AI concierge, and automated guest messaging. When a reservation is confirmed in Mews, LOXE automatically generates and delivers mobile keys or keypad codes to the guest, with credentials that activate at check-in and expire at checkout. No front desk interaction is required.

Q: What is the best contactless check-in solution for Mews properties? For independent hotels and small chains on Mews, LOXE is the only contactless check-in solution that includes smart lock hardware as part of the package. Software-only alternatives like Duve, Canary Technologies, and Akia handle the digital check-in workflow but require hotels to source and integrate door locks separately. LOXE covers the full stack — from the reservation trigger in Mews to the physical door opening — in a single contract with one support team. The platform also includes an AI concierge and automated upselling to maximize ancillary revenue.

Q: Can guests use mobile keys with a Mews PMS? Yes. When LOXE is integrated with Mews, guests receive a pre-arrival link where they complete identity verification and receive their mobile key. The key works via Bluetooth or NFC — the guest simply taps their smartphone to the door lock to open it. Guests who prefer not to use a mobile key automatically receive a time-limited keypad code instead, delivered via SMS or email. Both credential types are generated automatically by the LOXE–Mews integration, activate at the reservation's check-in time, and require no front desk involvement.

Q: What hotel lock brands work with LOXE? LOXE supplies its own hospitality-grade smart locks as part of every deployment, so hotels without existing smart hardware are fully covered. For properties that already have compatible locks installed, LOXE integrates with TTLock, Schlage Engage, and Dormakaba Oracode — meaning those hotels can keep their current door hardware and add LOXE's contactless check-in, mobile keys, and keypad code delivery on top without a full rip-and-replace. This flexibility makes LOXE practical for both new builds and retrofit projects across properties of 20 to 200 rooms.

Q: How does LOXE compare to Duve or Canary for contactless check-in? Duve and Canary Technologies are software-only platforms that handle pre-arrival forms, digital registration, and guest messaging — but they do not include smart lock hardware. Hotels using Duve or Canary still need to purchase, install, and integrate a separate lock system to enable keyless room entry. LOXE includes the physical smart locks alongside its check-in software, AI concierge, guest messaging, and upselling engine — all integrated natively with Mews. The result is one vendor, one contract, and one support team covering the entire workflow from the PMS trigger to the door opening.