Privacy Policy
Last updated: March 11, 2026
LOXE ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the LOXE website, platform, mobile applications, and related services (collectively, the "Services").
By using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information in several ways when you interact with our Services.
Information You Provide
You may provide personal information when you:
- Create an account
- Use the LOXE platform
- Contact support
- Register a property or hotel
- Communicate with guests through the platform
This information may include:
- Name
- Email address
- Phone number
- Company or hotel name
- Login credentials
- Billing information
- Support communications
Guest Information
Hotels using LOXE may collect guest information through the platform, including:
- Name
- Phone number
- Email address
- Check-in and check-out dates
- Room information
- Guest communication messages
Some hotels may also collect additional information during online check-in such as:
- Identity verification data (photo ID or selfie)
- Registration forms
- Payment authorization details
This information is processed on behalf of the hotel operating the property.
Automatically Collected Information
When you use our Services, we may automatically collect certain technical data, including:
- IP address
- Device type
- Browser type
- Operating system
- Usage data and interaction with the platform
- Log files and diagnostic information
Cookies and Tracking Technologies
We may use cookies and similar technologies to:
- Maintain session authentication
- Understand how users interact with our website
- Improve the performance of our Services
You can control cookies through your browser settings.
2. How We Use Information
We use the information we collect to:
- Provide and operate the LOXE platform
- Enable online check-in and room access features
- Generate access codes and mobile keys
- Communicate with hotels and guests
- Process payments and subscriptions
- Improve and develop new features
- Provide customer support
- Monitor system security and prevent fraud
We may also use aggregated or anonymized data to analyze trends and improve the performance of our Services.
3. How We Share Information
We do not sell personal information.
We may share information in the following situations:
Service Providers
We may share data with trusted service providers that help us operate the platform, including:
- Cloud hosting providers
- Messaging providers (SMS and email delivery)
- Payment processors
- Analytics providers
These partners process data only to perform services on our behalf.
Hotel Clients
Guest information collected through the platform is shared with the hotel managing the reservation.
Hotels are responsible for managing guest relationships and complying with applicable data protection laws.
Third-Party Integrations
LOXE may integrate with external services such as:
- Property Management Systems (PMS)
- Smart lock providers
- Payment gateways
Data exchanged with these systems is subject to their respective privacy policies.
Legal Requirements
We may disclose information if required to:
- Comply with legal obligations
- Respond to lawful requests by authorities
- Protect the rights, safety, and security of LOXE, our customers, or users
4. Data Retention
We retain information for as long as necessary to:
- Provide the Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Hotels may request deletion of their data according to applicable agreements and legal requirements.
5. Data Security
We implement appropriate technical and organizational measures to protect personal information, including:
- Encrypted communications (HTTPS)
- Secure cloud infrastructure
- Access controls and authentication
- Monitoring and logging systems
While we strive to protect information, no system can guarantee absolute security.
6. International Data Transfers
LOXE operates internationally and may store or process information in different countries.
By using our Services, you consent to the transfer and processing of information in jurisdictions that may have different data protection laws than your country.
7. Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- Access your data
- Request correction of inaccurate data
- Request deletion of your data
- Object to certain processing activities
Requests related to guest data should generally be directed to the hotel managing your reservation.
8. Children's Privacy
Our Services are not intended for children under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, the "Last updated" date will be revised. Continued use of the Services after changes indicates acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, you may contact us at: