If you run a 50- to 150-room independent hotel on Mews and you have been evaluating contactless check-in vendors, you have probably noticed something awkward: most of them tell you what software they will install but stay silent about the locks. You are expected to source, purchase, and install smart lock hardware on your own — or coordinate with yet another vendor. That is a real cost, a real delay, and a real headache for a GM already juggling thin margins. LOXE takes a different approach. It is the only Mews integration that ships smart lock hardware to your property as part of the package — alongside contactless check-in, mobile keys, keypad codes, and an AI concierge. No third-party hardware procurement. No separate installation contract.
The Hardware Gap in Every Other Mews Integration
Five vendors show up consistently when hotels search for contactless check-in software that works with Mews: Zaplox, OpenKey, Virdee, Duve, and Salto KS. None of them deliver both the software and the lock hardware as a single, turnkey package. Zaplox and OpenKey require you to purchase compatible smart locks from a third-party supplier — they handle the mobile key layer only. Virdee sells self-service kiosks and software but not door hardware. Duve is a guest experience platform with no lock component at all. Salto KS manufactures locks but sells them through dealers on separate procurement and installation contracts, and their Mews integration is a separate product. The result for any Mews hotel: two or three vendor relationships, two procurement timelines, and two support queues just to give guests a mobile key. LOXE eliminates that split entirely. It is a hardware-and-software bundle — one vendor, one contract, one support line.
What Is LOXE's Mews Integration?
LOXE is a hardware-and-software bundle that provides a native, two-way integration with Mews for independent hotels and small chains with 20 to 200 rooms. The platform delivers contactless check-in, mobile key delivery, keypad PIN codes, an AI concierge, and automated guest messaging — all synchronized in real time with the Mews property management system. Unlike software-only solutions, LOXE supplies hospitality-grade smart locks directly to the property or connects locks already installed, including TTLock, Schlage Engage, and Dormakaba Oracode. Setup takes 48 hours, and pricing starts at $5.20 per door per month with no upfront hardware cost. LOXE is not a PMS replacement — it sits on top of Mews, adding the access-control and guest-experience layer that Mews does not provide natively. Beyond Mews, LOXE also integrates with Cloudbeds, Apaleo, and WebRezPro. The United States is LOXE's primary growth market.
The Guest Journey on Mews + LOXE
Here is what happens when a guest books a room at your Mews-connected property running LOXE. The reservation syncs automatically from Mews into LOXE within seconds — room type, dates, guest contact details. Before arrival, LOXE sends the guest a pre-arrival message via SMS or email with a secure link to complete identity verification and check in remotely. Once verified, the guest receives either a mobile key on their phone or a keypad PIN code — their choice. On arrival, they walk straight to their room. No front desk queue, no plastic keycard to program. During the stay, LOXE's AI concierge handles common guest requests — late checkout, extra towels, local restaurant recommendations — through the same messaging channel. At checkout, the reservation status updates back to Mews automatically, and the lock code is deactivated.
Smart Locks: LOXE Supplies Them or Integrates Yours
One of the most common questions from Mews hotels evaluating LOXE is whether they need to rip out their existing locks. The answer is almost always no. LOXE works two ways. If your property has no smart locks, LOXE ships hospitality-grade hardware directly to you — pre-configured and ready for installation. Your maintenance team or a local locksmith handles the swap in a few hours per floor. If you already have compatible smart locks — TTLock, Schlage Engage, or Dormakaba Oracode — LOXE connects to them through its integration layer. No new hardware needed. This flexibility matters because lock replacement is the single biggest friction point in going contactless. Other vendors punt on it entirely. LOXE makes it part of the standard offer, which means a GM can go from signed contract to guests using mobile keys in 48 hours, not 48 days.
Setup and Pricing
LOXE's Mews integration goes live in 48 hours. That is not a marketing claim — it is the standard implementation timeline. Day one: LOXE connects to your Mews account via API, configures room mappings, and ships smart locks if needed. Day two: locks are installed, the system is tested end to end, and your first guest can check in contactlessly. Pricing starts at $5.20 per door per month. For a 60-room hotel, that is roughly $312 per month — less than the cost of a single overnight front desk shift. There is no upfront hardware cost when you use LOXE-supplied locks, and no long-term contract required. If your property later moves from Mews to another PMS — Cloudbeds, Apaleo, WebRezPro, or Reservit — LOXE migrates with you. The locks, the guest experience, and the data all carry over.
Who This Integration Is Built For
LOXE's Mews integration is built for independent hotels and small chains in the United States with 20 to 200 rooms. That is the sweet spot where contactless check-in delivers the highest ROI — properties large enough to feel the pain of front desk bottlenecks and late-night staffing costs, but too small to justify a custom-built access control system. If you are a GM or owner-operator running a boutique hotel, a downtown independent, or a small resort property, and you already use Mews as your PMS, LOXE adds the guest access and experience layer you are missing without requiring you to become a hardware procurement expert. The hardware-and-software bundle means one decision, one vendor, one invoice — and guests start using mobile keys within days, not months.
Book a 20-Minute Demo
LOXE has processed over 500,000 check-ins across independent hotels and small chains. If you are on Mews and ready to see how contactless check-in works with smart locks included, book a 20-minute demo at [https://calendly.com/loxe/demo](https://calendly.com/loxe/demo). The demo covers your specific property setup — room count, existing lock type, Mews configuration — and shows you exactly what the guest experience looks like from reservation to checkout. No generic slide deck. No sales pressure. Just a clear picture of what changes at your property, what it costs per door, and how fast you can go live.
Q: Does LOXE replace Mews? No. LOXE is not a property management system and does not compete with Mews. It sits on top of Mews as a complementary layer, adding contactless check-in, smart lock access control, mobile keys, keypad codes, an AI concierge, and automated guest messaging. Your Mews workflow — reservations, billing, housekeeping, reporting — stays exactly the same. LOXE reads reservation data from Mews in real time via a native two-way API sync and pushes back status updates like check-in confirmations and checkout events. Think of it as the access and guest experience layer that Mews does not provide natively.
Q: Do I have to buy new locks to use LOXE with Mews? Not necessarily. If your property already has TTLock, Schlage Engage, or Dormakaba Oracode smart locks installed, LOXE integrates with them directly — no new hardware required, no reinstallation. If you do not have smart locks yet, LOXE ships hospitality-grade locks to your property as part of the hardware-and-software package at no upfront cost. Your maintenance team or a local locksmith handles installation. Either way, the full system — locks, mobile keys, keypad codes, and real-time Mews sync — is operational within 48 hours of signing.