How Does Contactless Check-In Integrate With Your Existing PMS?
Contactless hotel check-in software connects to your property management system through a direct API integration — not a data export or manual sync. If you're running Mews, Cloudbeds, or Apaleo, LOXE pulls your reservation data in real time, matches each booking to a guest-facing check-in flow, and pushes status updates back to your PMS automatically. Guests complete ID verification, digital registration, and key delivery from their phone, while your PMS reflects every step as it happens. No double-entry. No front-desk bottleneck. This matters for independent hotels running 20–200 rooms because you probably don't have a dedicated IT team managing middleware or custom connections. A native PMS integration means LOXE reads your existing room types, rate plans, and reservation details, then builds the contactless check-in experience on top of what you already have. Your PMS stays your system of record. LOXE is the guest-facing layer.
What Data Syncs Between LOXE and Your PMS?
The integration is bidirectional. LOXE pulls reservation details from your PMS: guest name, email, stay dates, room type, rate code, and payment status. Once the guest completes their check-in flow, LOXE pushes back verified ID status, a signed digital registration card, room assignment confirmation, and key delivery timestamp. If a guest upgrades through LOXE's pre-arrival upsell engine — early check-in, room upgrade, late checkout, parking — that charge posts directly to the PMS folio. Changes in either system sync within seconds. Cancel a reservation in Mews? LOXE voids the pending check-in link. Reassign a room in Cloudbeds? LOXE updates the key code automatically. For properties using smart locks like Dormakaba Oracode, Salto, or TTLock, key delivery also triggers lock programming — the code or mobile key activates only during the guest's confirmed stay window. No manual lock management required.
PMS Integration Compatibility: LOXE × Mews, Cloudbeds, and Apaleo
| Feature | LOXE × Mews | LOXE × Cloudbeds | LOXE × Apaleo |
|---|---|---|---|
| Sync Type | Real-time bidirectional API | Real-time bidirectional API | Real-time bidirectional API |
| Reservation Pull | Automatic — confirmed bookings in seconds | Automatic — confirmed bookings in seconds | Automatic — confirmed bookings in seconds |
| ID Verification | Photo ID + selfie match, encrypted storage | Photo ID + selfie match, encrypted storage | Photo ID + selfie match, encrypted storage |
| Key Delivery | Mobile key, digital code, or smart lock (Dormakaba, Salto, TTLock) | Mobile key, digital code, or smart lock (Dormakaba, Salto, TTLock) | Mobile key, digital code, or smart lock (Dormakaba, Salto, TTLock) |
LOXE also integrates with Maestro, Opera, and Impala using the same bidirectional model. All integrations include automatic upsell folio posting and go live in under 48 hours with no hardware install. If your PMS isn't listed, the onboarding team maps your API during a pilot phase — most custom connections are production-ready within one week.
What Does PMS Integration Setup Look Like?
Setup doesn't require an IT department or a PMS migration. Here's the typical process for a 50-room independent hotel. Step 1 — Connect: You provide API credentials from your PMS dashboard. Mews, Cloudbeds, and Apaleo all offer these in their settings panel. LOXE's onboarding team maps your room types, rate plans, and reservation sources. Step 2 — Configure: Choose your check-in flow — ID verification method, key delivery type (mobile key, digital code, or smart lock), upsell offers, and pre-arrival email timing. Step 3 — Test: LOXE runs a sync test with your live reservations in read-only mode. You'll see real bookings in the LOXE dashboard before anything goes guest-facing. Step 4 — Go live: Activate guest-facing check-in links. Your PMS continues operating exactly as before — LOXE layers on top, not in place of. Most properties complete all four steps in under 48 hours. No hardware ships. No PMS data leaves your existing stack.
Frequently Asked Questions
How does the LOXE–PMS integration work? LOXE connects through a certified API. Reservation data flows automatically — no CSV imports, no manual entry. New bookings, modifications, and cancellations sync within seconds.
How much setup effort is required? You provide API credentials and LOXE handles the mapping. No code, no IT contractor, no PMS migration. Most properties go live in under 48 hours.
How reliable is the data sync? The bidirectional sync runs continuously. If a reservation changes in Mews, Cloudbeds, or Apaleo, LOXE reflects the update within seconds. If connectivity drops, the system queues changes and syncs once reconnected — no data loss.
Do guests see the PMS or LOXE? Guests only see LOXE's branded check-in flow. Your PMS runs in the background as the system of record. The experience feels native, not like a third-party bolt-on.
Is the integration compliant with PIPEDA and Quebec's Law 25? Yes. LOXE stores guest data in encrypted Canadian-hosted infrastructure. Data sharing with your PMS is limited to reservation needs — no third-party transfers, no cross-property tracking. Full PIPEDA and Loi 25 compliance is built in.
See It With Your Own PMS
Book a LOXE demo with your actual PMS connected. You'll see your real rooms, real reservations, and real check-in flows on screen — not a generic slideshow. If you're running Mews, Cloudbeds, or Apaleo, the integration is pre-built and ready to demo on your live data. Maestro, Opera, and Impala properties can request a live API mapping during the same call. Most hotels go from first demo to live guest check-ins in under 48 hours. No long-term contract required for the pilot. Your PMS stays exactly where it is — LOXE just makes it guest-facing.