Checking in is often the first impression a guest has of a hotel. Long lines and paper forms can sour that experience before it even begins. Pre-arrival automation transforms this critical moment by moving it online, well before the guest arrives.
LOXE sends an email and SMS 48 hours before arrival inviting guests to complete pre-check-in. Guests verify their identity, sign necessary forms, and authorize payment using their phone or computer — no downloads or passwords required.
This process speeds up the arrival experience dramatically. Instead of spending 8–10 minutes at a front desk, guests walk straight to their room with their access code or mobile key already in hand.
For hotels, the benefits extend beyond convenience. Pre-arrival automation reduces administrative workload, captures accurate guest data ahead of time, and allows staff to prepare rooms and services based on confirmed preferences. It's a win for operational efficiency and guest satisfaction.
Boutique hotels in particular benefit from this approach. With smaller teams handling check-ins, automating the routine steps means staff can greet guests personally rather than processing paperwork — turning arrivals into warm welcomes instead of transactions.