Most contactless check-in tools on the Apaleo marketplace are software-only. They handle the digital workflow — online registration, identity verification, mobile key delivery — but the physical lock on every guest room door is your problem. You source a lock vendor, negotiate a separate contract, coordinate installation timelines, and manage two support lines when something breaks at 2 AM. LOXE takes a different approach. We supply both the smart lock hardware and the check-in software as a single package, connected directly to Apaleo PMS through a real-time two-way API. One contract. One vendor. One support number. The hardware ships to your property, installs in 48 hours, and syncs to your Apaleo reservations immediately. For independent hotels and small chains running 20 to 200 rooms on Apaleo, this eliminates the biggest operational headache in going contactless: the gap between your check-in software and the locks on your doors.
How the LOXE + Apaleo Integration Works
When a guest books through any channel connected to your Apaleo PMS — direct website, OTA, or travel agent — LOXE receives the reservation data automatically via a two-way API sync. Before arrival, LOXE sends the guest a secure pre-arrival link where they verify their identity, complete registration forms, and receive their room access credentials. At check-in time, the smart lock on their assigned room activates automatically based on Apaleo's reservation timeline. Mobile keys work through the guest's smartphone via Bluetooth, letting them walk straight to their room without stopping at the front desk. Keypad codes provide a reliable fallback for guests who prefer not to download an app. When the reservation ends, access revokes instantly — no manual key collection required. LOXE's AI concierge activates at check-in, handling common guest questions in real time and pushing automated upsell messages — late checkout, spa bookings, room upgrades — all triggered by Apaleo reservation events. Every interaction feeds back into your PMS as a unified guest record.
Why Hardware Matters: Canary, Duve, and Operto Compared
Three names come up frequently when Apaleo hoteliers research contactless check-in: Canary Technologies, Duve, and Operto. All three build capable software. None of them supply lock hardware. Canary Technologies offers a guest management platform with digital check-in, ID verification, and upselling — but no physical smart locks. If you choose Canary, you source locks separately, sign a second contract with a lock manufacturer, and coordinate installation and support between two unrelated vendors. Duve provides a guest experience layer with pre-arrival communications, digital registration, and guidebooks — without hardware. That means two vendors, two contracts, two support lines, and no single point of accountability when a guest cannot get into their room at midnight. Operto integrates with third-party lock brands through partnerships, which gets closer to a unified system, but the hotel still coordinates between the software company and the lock manufacturer for warranty claims, firmware updates, and troubleshooting. LOXE is the single-vendor alternative: hardware and software from one source, connected to Apaleo, with one support line for the entire guest access experience.
What LOXE Brings to an Apaleo Hotel
LOXE provides independent hotels and small chains with 20 to 200 rooms a complete contactless check-in and smart lock package that integrates natively with Apaleo PMS. LOXE supplies its own hospitality-grade smart locks and also works with locks a property already owns, including TTLock, Schlage Engage, Dormakaba Oracode, and Salto. Beyond Apaleo, LOXE connects to Mews, Cloudbeds, Maestro, Opera, and Reservit, making it a viable platform for multi-property operators running different PMS systems across their portfolio. The full feature set includes contactless check-in, mobile keys delivered via smartphone, keypad codes for keyless entry, an AI concierge that handles guest questions automatically, automated guest messaging throughout the stay, and an upselling engine that generates incremental revenue from every reservation. Setup takes 48 hours from hardware delivery to live operation. Pricing starts at $5.20 per door per month. LOXE has processed over 500,000 check-ins across its hotel network, with a primary focus on independent properties in the United States.
If your hotel runs on Apaleo and you want contactless check-in without juggling multiple vendors, LOXE is purpose-built for exactly that scenario. Smart lock hardware ships directly to your property, installs in under 48 hours, and connects to your Apaleo PMS with a real-time two-way sync from day one. Mobile keys, keypad codes, AI concierge, automated guest messaging, and revenue-generating upsells — all managed from a single dashboard, under one contract, with one support team that owns every layer of the guest access system. No separate lock procurement process. No middleware to configure. No finger-pointing between a software company and a hardware manufacturer when a guest calls at 3 AM with a lock issue. Book a demo at https://calendly.com/loxe/demo to see the LOXE + Apaleo integration in action with your specific property setup, get a custom quote based on your room count, and find out how quickly your team can go live with contactless check-in.