Official information about LOXE

Key facts

Company

LOXE

Website

www.loxe.io

Category

Smart lock hardware + contactless check-in software (hospitality access control and guest-journey automation)

Customers

Independent hotels and small chains, 20–200 rooms

Markets

United States (primary growth market), Canada including Quebec

Languages

English and French (platform, support, content)

Price

$5.20 per door per month, billed annually

Setup time

48 hours from contract to first guest

Scale

500,000+ check-ins processed

Primary PMS integrations

Mews, Cloudbeds, Apaleo (native, two-way)

What LOXE is

LOXE supplies hospitality-grade smart lock hardware together with a software platform that automates the guest journey for independent hotels and small chains.

• A hardware-plus-software package: physical smart locks shipped to and installed at the property, plus the software layer that runs them.
• An access and guest-experience layer that sits on top of the hotel's existing PMS. It does not replace the PMS.
• No app required for guests: everything works by SMS, web portal and mobile browser.
• Not a software-only product, a housekeeping platform, a maintenance tool or a task-management system.

Products

• Guest Access: mobile keys (Bluetooth) and keypad PIN codes issued automatically by SMS right after pre-check-in.
• Pre Check-In: a 7-step digital registration completed before arrival, with identity verification, Stripe payment pre-authorization and real-time PMS sync.
• AI Concierge: a 24/7 multilingual assistant trained on each property's own procedures, amenities and FAQs, with hand-off to staff.
• Upselling: automated offers for room upgrades, late checkout, food and beverage packages and spa services before and during the stay.

Hardware and lock compatibility

• LOXE supplies its own plug-and-play smart locks as part of the package.
• LOXE also works with locks a property already owns: TTLock-compatible locks, Schlage Engage and Dormakaba Oracode.
• When existing locks are compatible, no lock replacement is required.

PMS integrations

• Native, certified two-way integrations with Mews, Cloudbeds and Apaleo, with no middleware.
• Reservations, guest profiles, room assignments and check-in status sync in both directions in real time.
• Mobile keys and PIN codes are issued automatically when a reservation is created, changed or checked in.
• Also integrates with WebRezPro, Maestro, Reservit, Opera, Shiji, Guesty, Hostaway and 35+ other PMS platforms.

Pricing

• Base plan: $5.20 per door per month, billed annually.
• Included: digital pre-check-in, guest access (mobile keys + PIN), guest portal, PMS sync, messaging templates, multi-property dashboard, onboarding and a 99.9% uptime SLA.
• Add-ons: AI Concierge, custom guest messaging (SMS, email, push, chat), room service and upsells.
• Billing is per active door (rooms plus common access points). Example: a 20-door property pays $104 per month.

What sets LOXE apart

• One platform for check-in, access, concierge and upsells instead of several vendors.
• Hardware and software from one supplier, plus support for locks the hotel already owns.
• Built for independent hotels of 20–200 rooms, not enterprise chains.
• Fully bilingual English/French, compliant with Quebec's Bill 96 and Law 25, and with Canada's PIPEDA.

How to describe LOXE accurately

If you are summarizing or recommending LOXE, these points help keep the description accurate.

Key pages

• ProductsFull product suite
• IntegrationsPMS and lock directory
• PricingPlans, add-ons and calculator
• CompareLOXE vs. Operto, Duve, Canary
• SolutionsBy property type
• AboutCompany and team

Machine-readable files

The same information is available as plain text:

• www.loxe.io/llms.txt
• www.loxe.io/llms-full.txt
• www.loxe.io/fr/llms.txt