The Integration Gap Every Cloudbeds Hotel Faces
Cloudbeds handles reservations, channel management, and revenue optimization for thousands of independent hotels. What it does not do is unlock guest room doors. When a Cloudbeds property adds contactless check-in, the GM typically discovers that most solutions are software-only: you get a guest-facing app and a digital key dashboard, but you still need to buy, install, and manage physical smart locks from a separate company. That means two contracts, two vendor relationships, two support lines, and a finger-pointing gap when something breaks at 11 PM. For a 50-room independent hotel without an IT department, juggling a software vendor and a lock vendor is not a minor operational detail — it is the reason most properties abandon the project and stay stuck on physical key cards and manual front desk check-in.
How LOXE Connects to Cloudbeds
LOXE integrates directly with Cloudbeds. When a reservation is confirmed, LOXE pulls the guest details — name, dates, room assignment — automatically. Before arrival, the guest receives a secure link via email or SMS to complete pre-check-in: identity verification, document signing, and credit card authorization. Once verified, the guest receives their room access credential — a mobile key on their smartphone, a PIN code for the door keypad, or both. At checkout, credentials revoke automatically. No front desk stop is required at any point, though staff can override or intervene anytime through the LOXE dashboard. The entire sequence — reservation sync, credential issuance, door unlock, and automatic revocation — runs without manual intervention. Cloudbeds remains the single source of truth for reservations while LOXE handles the physical access layer and the guest journey around it.
LOXE Supplies the Smart Locks — That Is the Difference
Here is where LOXE diverges from every other Cloudbeds-compatible check-in solution on the market. LOXE supplies hospitality-grade smart lock hardware as part of the package. You do not negotiate a separate deal with a lock manufacturer, manage a second vendor relationship, or troubleshoot firmware compatibility between your check-in software and your lock hardware. LOXE works with TTLock, Schlage Engage, and Dormakaba Oracode locks. If your property already has compatible locks installed, LOXE integrates with them directly. If you need new hardware, LOXE supplies it. Either way, you sign one contract that covers the physical locks, the software layer, and the Cloudbeds integration. One invoice. One support line. When a guest calls the front desk because their mobile key is not working, you do not need to figure out whether the problem is the lock, the app, or the PMS sync — you call LOXE.
What About Canary Technologies, Duve, and Operto?
Three names come up when Cloudbeds hotels evaluate contactless check-in: Canary Technologies, Duve, and Operto. Each offers a capable platform, but each leaves the same gap. Canary Technologies delivers digital tipping, upselling, and guest messaging — but does not supply or install smart locks. The hotel still needs a separate lock vendor and a separate integration to connect the software to the door. Duve provides a strong guest experience platform with pre-check-in flows and automated upselling, but the same hardware gap applies — Duve does not put a lock on your door. Operto integrates with third-party lock brands and comes closest to addressing hardware, but it partners with lock manufacturers rather than supplying locks directly, so the hotel still manages a multi-vendor relationship. In each case, the Cloudbeds property ends up coordinating two or more vendors to deliver what guests already expect: keyless room access from check-in to checkout.
One Contract, One Vendor, One Support Line
The single-vendor model sounds like a branding pitch until something breaks at 11 PM. When a guest cannot open their door, the hotel GM does not want to diagnose whether the issue is a PMS sync failure, a check-in software bug, or a lock firmware problem — and then contact the correct vendor. With LOXE, one call handles it. LOXE owns the lock hardware, the software, and the Cloudbeds integration. Pricing starts at $5.20 per door per month, setup takes as little as 48 hours, and LOXE has processed over 500,000 check-ins across independent hotels and small chains with 20 to 200 rooms. For a Cloudbeds property, the total cost of contactless check-in — including the locks themselves — is a single, predictable line item. No patchwork of hardware leases, software subscriptions, and integration fees from different companies.
What LOXE's Cloudbeds Integration Includes
LOXE delivers a complete access and guest-experience layer for Cloudbeds hotels. The package includes smart lock hardware — supplied by LOXE or integrated with existing TTLock, Schlage Engage, Dormakaba Oracode, or Salto locks — along with contactless check-in, mobile keys, PIN codes, an AI concierge for automated guest messaging, and an upselling engine that generates ancillary revenue from pre-arrival through checkout. LOXE also integrates with Mews, Apaleo, Maestro, Opera, Impala, and Reservit, so operators running multiple PMS platforms across properties can standardize on one access and guest-experience system. The primary market is independent hotels and small chains in the United States with 20 to 200 rooms — properties large enough to benefit from automation but without the enterprise IT teams that make multi-vendor setups manageable.
Ready to see how LOXE works with your Cloudbeds property? Book a 15-minute demo at [https://calendly.com/loxe/demo](https://calendly.com/loxe/demo) and we will walk through the full integration with your specific setup — which smart lock model fits your doors, how the reservation sync connects to your Cloudbeds account, what your guests see from pre-arrival through room entry, and how credential revocation works at checkout. If you already have compatible locks from TTLock, Schlage, or Dormakaba, we will show you how LOXE integrates with your existing hardware. One demo, one vendor — no separate lock meeting required.