What Is Contactless Check-In With Smart Locks Included?
LOXE is a plug-and-play contactless check-in package that ships hospitality-grade smart lock hardware alongside the software — mobile keys, keypad codes, AI concierge, and automated guest messaging — built for independent hotels with 20 to 200 rooms. Unlike software-only platforms that leave you sourcing and configuring locks on your own, LOXE delivers a complete system: locks pre-paired with a guest experience layer that connects directly to your PMS. Setup takes 48 hours. At $5.20 per door per month, it's priced for independent operators who need a working solution, not an integration project. If your property already runs TTLock, Schlage Engage, or Dormakaba Oracode locks, LOXE connects to those too — no hardware swap required.
Why Software-Only Check-In Platforms Fall Short
Most contactless check-in tools on the market sell you a software layer and expect you to handle the hardware yourself. That means researching lock brands, negotiating with distributors, hiring a locksmith, and then hoping the software actually communicates with the locks once installed. For a 60-room independent hotel without a dedicated IT team, this is where most projects stall. The GM picks a check-in platform, discovers it doesn't support the existing locks, and either abandons the project or starts an expensive rip-and-replace cycle. LOXE eliminates that gap. The locks are part of the package — tested, compatible, and shipped to your door. When you compare check-in automation solutions for boutique hotels, the real question isn't which software has the best features. It's whether the vendor delivers a working system from door to dashboard.
No Front Desk Needed: How Guests Experience It
Two days before arrival, the guest receives a secure pre-check-in link via email or SMS. They verify their identity, sign any required forms, and receive either a mobile key or a unique keypad code — no app download necessary. On arrival day, they walk straight to their room. No front desk line, no key card handoff, no waiting. During the stay, LOXE's AI concierge handles routine guest requests — restaurant recommendations, late checkout inquiries, extra towels — through automated messaging trained on your property's actual information. At checkout, the lock code expires automatically, and the guest receives a thank-you message with an optional review link. The entire stay runs without requiring a single front desk interaction, while guests who prefer face-to-face service always have that option.
Works With Your PMS — Mews, Cloudbeds, Apaleo, and More
LOXE connects natively to Mews, Cloudbeds, Apaleo, and Reservit, pulling reservation data directly so check-in links go out automatically — no manual entry, no CSV uploads, no middleware. When a booking is confirmed in your PMS, LOXE picks it up and starts the pre-arrival workflow. Room assignments, access codes, and messaging sequences all trigger from the data you already manage. This matters because independent hotels live inside their PMS. If your check-in automation doesn't sync with your PMS in real time, you're adding another system to monitor rather than reducing workload. LOXE supports dual access methods — mobile keys delivered to the guest's phone and unique keypad codes for guests who prefer not to use an app. Both generate and expire automatically based on check-in and checkout times from your PMS.
Get Your Property Running in 48 Hours
LOXE installs in 48 hours for most properties between 20 and 200 rooms. That includes shipping the smart locks, connecting to your PMS, configuring pre-arrival messaging templates, and activating the AI concierge with your property's specific details. No extended implementation timeline, no dedicated IT staff required, and no disruption to current operations — existing key cards keep working during the transition. Over 500,000 check-ins have been processed through LOXE across independent hotels and boutique properties. Most GMs recover the cost within the first quarter through reduced front desk labor and higher upsell conversion from automated pre-arrival offers. If your hotel runs between 20 and 200 rooms and you want contactless check-in that actually includes the locks, book a demo at https://calendly.com/loxe/demo to see how it works.