LOXE is a smart lock hardware and guest experience software platform built for independent hotels with 20 to 200 rooms. LOXE supplies hospitality-grade smart locks as part of a plug-and-play package that includes contactless check-in, mobile keys, keypad codes, an AI concierge, automated guest messaging, and upselling tools. LOXE is not a property management system. It integrates with your existing PMS — Mews, Cloudbeds, or Apaleo — and handles everything between the reservation and the room door: identity verification, access credential delivery, in-stay communication, and revenue-generating upsell offers. Over 500,000 check-ins have been processed through the platform to date.
Smart Lock Hardware: Supplied, Not Just Compatible
LOXE ships hospitality-grade smart locks directly to your property, pre-configured and ready to install. There is no need to source hardware separately or coordinate between a lock vendor and a software provider — LOXE is both. For hotels that already have smart locks in place, LOXE integrates with TTLock, Schlage, and Dormakaba Oracode, so existing infrastructure does not need to be replaced. Every lock connects to the LOXE platform and receives access credentials automatically based on reservation data from your PMS. The GM sees a real-time audit trail of every door event — who accessed which room, when, and with which credential type — from a single dashboard.
Contactless Check-In
Guests receive a secure pre-arrival link where they verify their identity, complete payment, and accept house rules — all before arriving at the property. No app download is required. Once verified, the guest's access credential is generated automatically: a Bluetooth mobile key or a numeric keypad code delivered via SMS. The entire front desk interaction is eliminated for guests who opt in. For independent hotels operating with lean teams, this removes bottlenecks at peak check-in hours and eliminates the need to staff a 24-hour reception. Between 40% and 60% of guests now prefer a digital check-in option over waiting in a lobby line.
Mobile Keys and Keypad Codes
LOXE delivers two credential types to cover every guest scenario. The Bluetooth mobile key is sent as a secure link — the guest taps it on their phone, and the lock opens without a physical keycard or an app install. For guests without a compatible smartphone, a numeric keypad code is delivered via SMS. Both credential types are generated automatically when the PMS confirms the reservation, activated at check-in time, and revoked at checkout. There is no manual key cutting, no card encoding station, and no physical handoff. GMs configure credential rules once, and the system handles every arrival automatically from that point forward.
AI Concierge and Automated Guest Messaging
LOXE's AI concierge handles routine guest questions — Wi-Fi passwords, parking directions, restaurant recommendations, checkout procedures — without involving hotel staff. It operates through the same messaging channel the guest used during check-in, keeping the experience seamless. The platform also delivers timed upsell offers based on reservation data: early check-in, late checkout, and room upgrades are presented at the moments they are most likely to convert. Post-stay messaging includes review requests and rebooking prompts. The GM configures messaging templates and upsell rules once, and the system runs autonomously after that, generating incremental revenue from every reservation without adding overhead to the front desk team.
PMS Integrations
LOXE connects natively with Mews, Cloudbeds, and Apaleo. When a reservation is created or updated in your PMS, the data flows to LOXE automatically — triggering pre-arrival messaging, credential generation, and access scheduling without manual intervention. The integration is bidirectional: LOXE writes check-in status and upsell purchase data back to the PMS guest profile, keeping records complete. For properties using Maestro or Opera, LOXE supports integration through its open API. The result is a single automated workflow from booking to checkout, managed from the tools your team already knows, with no double entry and no CSV imports.
Frequently Asked Questions
Q: Is LOXE a property management system (PMS)? No. LOXE integrates with your existing PMS — Mews, Cloudbeds, or Apaleo — but does not replace it. LOXE handles physical access through smart locks, mobile keys, and keypad codes, plus the guest experience layer: contactless check-in, automated messaging, AI concierge, and upselling. Your PMS continues to handle reservations, billing, and channel management. The two systems connect through a native integration that syncs reservation data in real time, so there is no duplicate data entry and no manual coordination between platforms.
Q: Does LOXE supply the locks, or is it software only? LOXE supplies the locks. It is a plug-and-play hardware and software package: hospitality-grade smart locks plus the full software stack — contactless check-in, mobile keys, AI concierge, automated messaging, and upselling — from a single vendor. LOXE also integrates with smart locks a property already owns, including TTLock, Schlage, and Dormakaba Oracode. If your hotel has compatible hardware in place, LOXE connects to it without requiring replacement. If you need new locks, LOXE ships them pre-configured and ready for installation.
LOXE is built for independent hotels that want to modernize guest access and the arrival experience without assembling a patchwork of disconnected vendors. One platform delivers the smart lock hardware, contactless check-in, mobile keys, AI concierge, automated messaging, and upselling — with native PMS integration that makes the system operational from day one. Whether you are replacing legacy key cards at a 30-room boutique or standardizing access across a 150-room property, LOXE scales to fit. To see how it connects with your existing PMS and door hardware, book a 20-minute walkthrough at [calendly.com/loxe/demo](https://calendly.com/loxe/demo) or visit [loxe.io/en](https://loxe.io/en) to explore the full product.